The four steps

Four steps, in this order.

Each step depends on the one before: decision rights first, then the right people, then the team, then the rebuild.

01 Mandate

A defined scope, agreed by board resolution before we start. Every decision that crosses the product–services boundary gets one owner and a deadline.

02 Talent alignment

The leaders who built the company hold the moat. Each senior role is re-cast for the current stage.

03 Team

Senior capability employed onto your books, built around the people who hold the product knowledge. No bench, no recurring vendor fees.

04 Rebuild & routing

Done last. Without the first three, a rebuild produces a newer version of the same asset.

Where each step binds, tier by tier →

The functional transformation

Your managers design the processes they will run, so they survive after we leave.

Product Implementers who say yes A product function with standing to say no, and a route for every request
People Last-decision-maker leadership Leaders who grow leaders, backed by a decision-rights map
Operations One queue, everything urgent A published release calendar and product-led teams
Engineering Custom branches everywhere Core, Enablers, Edge — nothing lands in the core uninvited
Product vs custom work

Every client request gets
a destination and a price.

Requests are never refused; they are routed. Only what many customers can buy enters the core.

Core one product Enablers Edge
  1. Core · one product

    Code, data model, versioned API, MCP interface. Built once, sold many times. Owned and supported by the company.

  2. Enablers

    Reusable templates built on the public API. The customer copies, adapts and owns them.

  3. Edge

    Customer-specific integrations connected through the versioned API. Owned by the customer, or built by professional services under a priced statement of work. It never touches the core.

How the boundary is enforced daily

The routing rule
Reusable across customers? Enabler. Customer-only? Edge.
The contract rule
Every project-specific commitment goes into its own statement of work, never into the product contract.
The triage question
Is the fault in the core or the customer’s own flow? Core faults go to engineering; edge faults to the customer.
AI in delivery

Senior engineers direct the AI.
A person signs off every output.

Each senior operator directs a fleet of production-hardened AI agents. Agents don’t make decisions: architecture is set first, and every system ships with its runbook.

We claim cadence, not a per-engineer multiple, because cadence is what a buyer can verify. On fixed architecture it rose from quarterly to two production releases a month.

Senior operator Agent CODE Agent DOCS Agent EVAL Agent ORCHESTRATE Agent MIGRATE ··· FLEET SCALES WITH THE WORK Outcome ACCOUNTABILITY
Senior
operator
AgentCode
AgentDocs
AgentEval
AgentOrchestrate
AgentMigrate
···Fleet scales with the work
Accountability
Outcome

The guard-rails

Each failure mode has a named guard-rail in front of it.

Failure modeModels recommending deprecated stacks
The human guard-railThe golden path. A strictly curated infrastructure context
Failure modeArchitectural drift
The human guard-railA mapped codebase. Every change carries its plan; knowledge leaves people’s heads
Failure modeCompounding defect rate in generated code
The human guard-railEnforced reuse. Token-efficiency checks and a human gate before production
Failure modeCost creep you notice when the bill lands
The human guard-railModel tiering. Strict usage rules with live spend visibility
Failure modeGovernance void — code with no author
The human guard-railOne control surface. Managed models, prompts and tools with full audit trails

The full guard-rails position →

The handover

What stays when we leave.

Everything permanent lands on your payroll. Four handover logs stay with the company — what makes the improvement attributable when diligence takes the numbers apart.

The decision log

Who owns each decision, its deadline, and the reason when it is used.

The baseline book

What was measured at the start, signed, and how each figure was counted.

The benefits tracker

Every claimed gain with its owner. Identified and realised improvements reported side by side.

The boundary log

Every customer commitment with its destination: core, enabler or edge. Nothing promised without a record.

Where it shows up

How each change appears in your P&L.

Every installation lands on a line a CFO or a buyer already watches.

A clear product boundary Absorbed custom work stops entering the core and leaves the R&D line R&D funds the roadmap again
Seniority on your books The cost base moves at 40–55% of tier-1 rates, employed into the company The difference flows to EBITDA
Enablers and the edge Custom work is priced instead of absorbed Services carry margin; the core stays cheap to change
AI agents, with human sign-off Bounded, specified work increases throughput Release cadence becomes a verifiable asset
One shape

Together: gross margin above 80%, services under 15% of mix, NRR above 110%, R&D at 20–30% of revenue — the shape priced at around 3–3.8x revenue rather than 1–2.6x (private M&A, 2024–Q1 2026, Aventis).

How we’re paid

We only make money when your spend goes down.

  • An integrator earns more when your delivery spend goes up. We cannot bill a single hour of delivery.
  • Our fee is fixed at signature and doesn’t grow with scope, headcount or duration.

Three questions for any integrator pitching alongside us:

How many of your people end up on my payroll at the end?

What happens to your revenue if my engineering spend halves?

What is your fee if my EBITDA does not move?

Questions

Common questions.

“We tried a transformation before and it died in month six.”

Process-first programmes die in month six because nobody owns what the process asks. We go org design, then people, then process.

“Couldn’t we do this ourselves for less?”

The plan is yours either way. What you buy is the decisions made and the sequence held, under decision rights.

“Everyone claims AI savings.”

We claim cadence, measured on your own dashboard against the manual version.

“It all reverts the day you leave.”

Everything permanent is on your payroll, with named successors and the four handover logs.

Start with the Two-Week Read.

Two weeks, no fee — access instead. A verbal answer on whether there’s a multiple-shifting number here, and roughly where it sits. If there isn’t enough, we say so.